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Request for Expression of Interest - Communication Consultant to support CHRA with ICT pilot project to improve service delivery in Harare
World Bank

Deadline: 6 May 2012 (3pm)

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The World Bank is soliciting Expressions of Interest and CVs for a short-term Communication Consultant to support the Combined Harare Residents Association (CHRA) in preparing for an ICT pilot project to enable citizens to use ICT to report on service delivery failures in Harare.

It will be a short-term consultancy (30 days) with an expected start date mid-May and a completion date around June 30, 2012.

Submissions of Expressions of Interest along with an updated CV should be sent to


The Combined Harare Residents Association (CHRA) is preparing for a pilot phase of a Harare-wide campaign that will enable citizens to use an ICT platform to report to the City of Harare critical service delivery failures. More specifically, the ICT platform renders an integrated platform which on one hand enables all Harare residents send a text message to CHRA upon detection of critical service failure (such as a sewage or water breakage), and on the other hand, allows CHRA to verify, describe and geo-locate the issue before communicating the data to the relevant Departments of the City of Harare on a regular basis.

The objective of the ICT intervention is to strengthen service delivery in the City of Harare through a stronger interaction and collaboration between residents, CHRA, and the city administration. It is envisioned that improved data, both in the quantity and qualitative dimensions, will facilitate an improved policy dialogue and joint identification of solutions and interventions to improve the lives of residents in Harare. The ICT intervention is expected to become an integral part of CHRA programming and day-to-day work.

To ensure the success and sustainability of the project, a strong and coherent branding and communication campaign is critical. In assisting CHRA, the World Bank will identify, engage, and fund a Consultant who will provide support on strategic communication and who will assume overall responsibility of crafting appropriate dissemination material and messages to all stakeholders. The assignment will run until June 20, 2012.


The Communication Consultant is responsible for all aspects of communications related to CHRA's campaign of enabling citizens' to use ICT to report on service failures and health hazards. Particular emphasis will be placed enabling a successful outreach phase and ensuring a sustainable approach. The consultant will have to meet the following sub-objectives of the assignment:

  • Effective project management in relation to communications;
  • Clear communication/branding strategy and messaging;
  • Sustainable approach for pilot and city-wide roll out of the campaign;
  • Timely implementation of the communication strategy;
  • Effective engagement with all relevant stakeholders;
  • Monitoring and evaluation arrangement to assess the effectiveness of the communication strategy as well as media reactions;
  • Professional advice to the Director of CHRA and his team.

To Apply

Submissions of Expressions of Interest along with an updated CV should be sent to

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