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Service delivery update report in Hatfield suburb
June 17, 2013
The Harare Residents’
Trust (HRT) Cases Officer Ms Regina Bakuri and Northern Suburbs
Community Coordinator Mrs Ronnia Gwaze attended a meeting in Hatfield
organised by residents in the area. The meeting was attended by
Mr Stonard Majogo, from the City of Harare, City Treasury department,
who was available to respond to residents’ issues pertaining
to the billing system of the City of Harare. This meeting was held
in terms of the HRT’s objective number three to “facilitate
engagement among council officials, service providers and the citizenry
to improve living standards in Harare Metropolitan province."
Below is the service
delivery issues raised at this focus group discussion:
There is an improvement in refuse collection and residents appreciate
tax: The property tax constitutes the bigger proportion
of the bill, which the majority of residents in Hatfield, who are
pensioners, cannot afford to pay. The City of Harare was reluctant
to inform residents about their debts until after three years when
they informed them about their debts. Then it was too late for them
as their amounts were too huge that the residents could not pay.
Supply: The original water sources were for both low and
high-density areas, and were only meant to cater for less than 500
000 people. Residents in Hatfield do not have water and yet pay
for water on their rates bills. The borehole drilled at Hatfield
Hall services a lot of residents but most of them travel long distances
to have access to clean water. Epworth and Harare Councils should
make plans together so that they can utilise water in the quarry
dam in Epworth. Residents also mentioned that the water reservoir
along Chiremba Road always has water but residents are abusing it
as they do their laundry at the tanks so this is not a case of poor
and cycle licences: Besides raising revenue from rates,
council can levy residents on dogs and bicycles. There are lots
of dogs roaming the area and they carry pampers all over the area,
contaminating the environment in the process.
licences: Bottle stores are all over the residential area
and residents are appealing to the City of Harare to restrict offering
these licences to residents as the area has become noisy, and heavily
populated. They queried why they couldn’t set up their own
beer halls as it was before.
Lodges have mushroomed all over the residential area and residents
are complaining of the rampant acts of prostitution, conflicts among
patrons, drug abuse and other anti-social behaviours are being witnessed.
The residents argued that this kind of business should be in the
Avenues where it has always been like that. The HRT believes that
the City should enforce its by-laws and regulate the sprouting of
bottle stores and lodges in residential areas.
along Speke Avenues: Hardware shops along Speke Avenue
offload cement in front of the shops disrupting the movement of
pedestrians and also polluting the area around. Pharmacies are in
some of these areas and the cement is hazardous to their health.
Inspectors-Mohammed Mussa: Residents raised concerns that
building inspectors are no longer doing their work as they used
to do. Residents want to know what caused the collapse of the building
at Mohammed Mussa along Orr Street in the Central Business District.
of Transport: Residents said the services of ZUPCO should
be available to them because they felt they had been ill-treated
by commuter omnibuses’ crew who are reportedly reckless, have
caused numerous accidents and have caused untold confusion among
the travelling public.
lighting: Hatfield residents require street lights as it
is not safe to travel at night especially from bus terminuses.
activities: Land reserved for recreational purposes was
leased to someone who is going to build flats and residents claim
that this was land reserved for playgrounds for their children for
older people to relax in.
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Residents' Trust fact
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