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Service delivery update
April 29, 2013
Residents’ Trust (HRT) continues with its responsibility to
provide information, monitor and audit the performance of service
providers in a non partisan manner as a basis for strengthening
the governance of public institutions. In this update we provide
you with updates on service delivery covering the period 15- 23
April 2013 across suburbs of Harare. The main focus is on electricity,
water, refuse collection and a bit on the state of our road network.
Solutions to these are welcome as we attempt in our way to raise
the issues to open discussions with policymakers, service providers
and the citizens on alternatives to address these problems.
- the Zimbabwe Electricity Supply Authority (ZESA) disconnected
electricity from several households on 15 April 2013 when they
disconnected residents’ electricity supplies from the poles
and not on the Main Circuit Breakers as they usually do, vandalising
them in the process.
- Rugare -
residents spent three days without electricity from 17 to 20 April
2013 and are experiencing load shedding of more than six hours
- from 19 April- 22 April, 254th Street does not have electricity.
A report has been made and nothing has materialised yet to fix
the break at the substation situated near an open space called
pamuzerere. Usually, load shedding goes for four to five hours
three days a week.
- Glen View
1and 8 - Load shedding is not fixed and residents experience power
cuts 2-3 times a day.
- Glen View
Seven - the new areas is in total darkness and were asked by the
ZESA officials to buy their own poles which are going for US$200
per household for them to be able to be connected to ZESA.
- Glen Norah
A - Mostly every Saturday and Sunday load shedding times are usually
8pm but during week day’s power is cut for three to four
- Glen Norah
B - Load shedding is experienced everyday from 4 am to 12 noon.
(Ward 34) - Power cut duration is 4hrs a day and is not fixed.
- The load shedding is not fixed and at times they go for the
whole day without electricity supplies.
- Glen Lorne,
Borrowdale, Avondale, commending the ZESA holdings for installing
the prepaid meters as they are not facing any hustles of exorbitant
estimated bills. The pattern for power cuts is Tuesdays, Thursdays
and Fridays/ Saturdays they go for four to five hours without
electricity during load shedding.
Greendale, Mandara, Chisipite and Eastlea- electricity is available
almost every day of the week but on certain occasions if load
shedding is experienced they go for four-six hours in darkness.
- no electricity for twelve days from 9 April to 20 April, after
a vehicle hit the pole and ZESA demanded the driver to repair
Dzivarasekwa - the load shedding is for more than six hours daily
beginning on 9 April 2013.
West has tap water on daily basis but have multiple water bursts
that are not being attended to. Avonlea residents have water three
days a week but not on specific dates.
Extension and Consortium have no municipal water while in Hatcliffe
1and 2 they have municipal water in selected houses. Residents
of Borrowdale, Greystone Park, Mt Pleasant, Glen Lorne do not
have municipal water.
- Mandara do
not have municipal water since last year November 2012 up to now.
Greendale, Highlands, Chisipite, Eastlea usually have water for
two-three days a week and as of today (22 April 2013) only Eastlea
has municipal water
7 - Residents went for a week without water from 15 April 2013-22
usually has water from 10pm to 5am and in some instances they
go without water for at most two days,
- Glen Norah
A every week they go for three days without water and it is not
- Glen Norah
B has pressurized water from 1am to 4 am thereafter it trickles
in low lying areas up to 10 am and then ceases the rest of the
day, relying on community boreholes most of the time.
- water is available from 6am to 10 am everyday and at times from
10pm to 10 am with low pressure.
- Glen View
1and 8 - the areas receive water for three days a week and is
available from midnight to early morning hours.
3 - Water is available from 2am to 5 am every day.
and Dzivarasekwa spend days without water especially Kuwadzana
7 had no water from 17 to 19 April. Kuwadzana Extension had no
water on 18 April and 21 to 22 April and the area have no other
sources of water like boreholes and residents rely on unprotected
- water is available except on 19 April when they had no water
for the whole day.
- Gun Hill
- No water for more than three years and they rely on borehole
- All northern
Suburbs have refuse collected once a week, except in Hatcliffe
were collection is erratic, however in Avondale refuse is being
thrown in the creek that passes through Avondale Shopping
– There is no refuse collection in Parktown, Waterfalls
in the past four months.
and Dzivarasekwa refuse is being collected. Residents are complaining
that the refuse trucks do not remove all the garbage which leaves
the area contaminated with mounting dump sites.
- Lawson and Kenny roads are heavily potholed and need immediate
Extension grading is taking place, now they have some roads. Patching
of potholes is going on along Harare Drive.
- The roads in the area are badly potholed and residents have
started patching the potholes using their own resources. The Queensdale
shopping centre is turning gravel.
- Mbare - Howman
Road has become impassable, and Ardbernnie Road, from the entrance
to Mbare Police Station going past the Musika to corner Chatima
Road, and down past the Stodart Police Station have become impassable.
The tarred roads have totally gone, and all that is visible are
deep and wide potholes holes and trenches that now hinder motorists
and pedestrians alike. The drainage system along all the roads
in Mbare has totally collapsed resulting in flooding when it rains,
flowing from the main roads like Mhlanga Road into the feeder
roads, making it difficult to walk or drive along Runyararo Way.
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