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Service delivery update
Harare Residents' Trust (HRT)
April 29, 2013


The Harare Residents’ Trust (HRT) continues with its responsibility to provide information, monitor and audit the performance of service providers in a non partisan manner as a basis for strengthening the governance of public institutions. In this update we provide you with updates on service delivery covering the period 15- 23 April 2013 across suburbs of Harare. The main focus is on electricity, water, refuse collection and a bit on the state of our road network. Solutions to these are welcome as we attempt in our way to raise the issues to open discussions with policymakers, service providers and the citizens on alternatives to address these problems.

Electricity Supplies:

  • Sunningdale - the Zimbabwe Electricity Supply Authority (ZESA) disconnected electricity from several households on 15 April 2013 when they disconnected residents’ electricity supplies from the poles and not on the Main Circuit Breakers as they usually do, vandalising them in the process.
  • Rugare - residents spent three days without electricity from 17 to 20 April 2013 and are experiencing load shedding of more than six hours daily.
  • Highfield - from 19 April- 22 April, 254th Street does not have electricity. A report has been made and nothing has materialised yet to fix the break at the substation situated near an open space called pamuzerere. Usually, load shedding goes for four to five hours three days a week.
  • Glen View 1and 8 - Load shedding is not fixed and residents experience power cuts 2-3 times a day.
  • Glen View Seven - the new areas is in total darkness and were asked by the ZESA officials to buy their own poles which are going for US$200 per household for them to be able to be connected to ZESA.
  • Glen Norah A - Mostly every Saturday and Sunday load shedding times are usually from 4pm-
    8pm but during week day’s power is cut for three to four hours daily.
  • Glen Norah B - Load shedding is experienced everyday from 4 am to 12 noon.
  • Mufakose (Ward 34) - Power cut duration is 4hrs a day and is not fixed.
  • Budiriro - The load shedding is not fixed and at times they go for the whole day without electricity supplies.
  • Glen Lorne, Borrowdale, Avondale, commending the ZESA holdings for installing the prepaid meters as they are not facing any hustles of exorbitant estimated bills. The pattern for power cuts is Tuesdays, Thursdays and Fridays/ Saturdays they go for four to five hours without electricity during load shedding.
  • Highlands, Greendale, Mandara, Chisipite and Eastlea- electricity is available almost every day of the week but on certain occasions if load shedding is experienced they go for four-six hours in darkness.
  • Kambuzuma - no electricity for twelve days from 9 April to 20 April, after a vehicle hit the pole and ZESA demanded the driver to repair it.
  • Kuwadzana, Dzivarasekwa - the load shedding is for more than six hours daily beginning on 9 April 2013.

Water supplies:

  • Avondale West has tap water on daily basis but have multiple water bursts that are not being attended to. Avonlea residents have water three days a week but not on specific dates.
  • Hatcliffe Extension and Consortium have no municipal water while in Hatcliffe 1and 2 they have municipal water in selected houses. Residents of Borrowdale, Greystone Park, Mt Pleasant, Glen Lorne do not have municipal water.
  • Mandara do not have municipal water since last year November 2012 up to now. Greendale, Highlands, Chisipite, Eastlea usually have water for two-three days a week and as of today (22 April 2013) only Eastlea has municipal water
  • Glenview 7 - Residents went for a week without water from 15 April 2013-22 April 2013.
  • Mufakose usually has water from 10pm to 5am and in some instances they go without water for at most two days,
  • Glen Norah A every week they go for three days without water and it is not specific,
  • Glen Norah B has pressurized water from 1am to 4 am thereafter it trickles in low lying areas up to 10 am and then ceases the rest of the day, relying on community boreholes most of the time.
  • Highfield - water is available from 6am to 10 am everyday and at times from 10pm to 10 am with low pressure.
  • Glen View 1and 8 - the areas receive water for three days a week and is available from midnight to early morning hours.
  • Budiriro 3 - Water is available from 2am to 5 am every day.
  • Kuwadzana and Dzivarasekwa spend days without water especially Kuwadzana 7 had no water from 17 to 19 April. Kuwadzana Extension had no water on 18 April and 21 to 22 April and the area have no other sources of water like boreholes and residents rely on unprotected wells.
  • Kambuzuma - water is available except on 19 April when they had no water for the whole day.
  • Gun Hill - No water for more than three years and they rely on borehole water.

Refuse Collection:

  • All northern Suburbs have refuse collected once a week, except in Hatcliffe were collection is erratic, however in Avondale refuse is being thrown in the creek that passes through Avondale Shopping
  • Parktown – There is no refuse collection in Parktown, Waterfalls in the past four months.
  • Kuwadzana and Dzivarasekwa refuse is being collected. Residents are complaining that the refuse trucks do not remove all the garbage which leaves the area contaminated with mounting dump sites.

State of roads:

  • Avondale - Lawson and Kenny roads are heavily potholed and need immediate attention.
  • Hatcliffe Extension grading is taking place, now they have some roads. Patching of potholes is going on along Harare Drive.
  • Cranborne - The roads in the area are badly potholed and residents have started patching the potholes using their own resources. The Queensdale shopping centre is turning gravel.
  • Mbare - Howman Road has become impassable, and Ardbernnie Road, from the entrance to Mbare Police Station going past the Musika to corner Chatima Road, and down past the Stodart Police Station have become impassable. The tarred roads have totally gone, and all that is visible are deep and wide potholes holes and trenches that now hinder motorists and pedestrians alike. The drainage system along all the roads in Mbare has totally collapsed resulting in flooding when it rains, flowing from the main roads like Mhlanga Road into the feeder roads, making it difficult to walk or drive along Runyararo Way.

Visit the Harare Residents' Trust fact sheet

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