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Service delivery report for February 2013
March 07, 2013
In line with
the organisation’s first objective “to empower citizens
to demand accountability from council leadership and service providers”,
residents are still faced with poor service delivery. Since 2009,
some of the residents’ issues should have been resolved, but
they remain outstanding. But residents are fully aware of the services
that they must receive from the service providers. Residents will
continue to demand clean and adequate water supplies, accessible
roads, consistent refuse collection, uninterrupted electricity supply,
street lighting, good public health, affordable public services
and education services.
In 2012, nearly
60 Focus Group Discussions (FGD) were held to educate various communities
on their rights, and share experiences on service provision. They
are now empowered to demand better services in 2013.
contained herein was gathered by Mrs Ronnia Gwaze, an HRT Community
Coordinator in line with the HRT’S Mission statement of ‘building
capacity for productive engagement among citizens, their elected
representatives and service providers as means to improve living
standards in communities.’
- In Glen Lorne, The following roads have deep pot holes that
need immediate attention as shocks and tyres of cars are being
damaged-Folyjon crescent, Glen Lorne drive, Lytham and Gainsville
- A good job has been done on Harare Drive. Other smaller roads
are also being patched making the area easily accessible. Road
signs in Hatfield have been put up and motorists are happy about
this. A black spot along Seke Road and Masotsha Ndlovu has developed
and the service providers should attend to this serious issue.
- The following roads need attention as residents keep complaining
about their state - West, Lawson and Cheryl Roads. They have deep
potholes. The place around Parirenyatwa Hospital along Leopold
Takawira Street has huge potholes that put motorists and pedestrians
at risk of loss of life, and heavy costs on vehicle maintenance.
reparation of roads and drainage systems in 2012 has resulted
in roads being washed away e.g. Hatcliffe Extension. In Budiriro
1, drains were not cleared resulting in a child drowning and there
was home flooding in houses near the drain at Budiriro 1 Shopping
- A few areas
have been attended to but the roads are equally the same in areas
like Mount Pleasant and Hatcliffe.
is erratic and council does not come on days specified in their
schedules prompting the mushrooming of illegal dump sites. If refuse
is not collected timely, it is scattered by dogs and vagrants at
residential entrances. If they miss the collection day, they usually
come on the following day or the following week. Smells emanating
from these dumps are a cause for concern to residents adjacent to
them for example in Westlea Suburb, north of Warren Park. Mosquitoes
breed there and are a health hazard to the community. Other suburbs
affected by erratic collection are Avondale, Borrowdale, and Hatfield.
- Mount Pleasant
- Refuse collection started in May 2012 and residents used to
pay some people us$5.00 to collect their refuse every week, but
still got charged by the council for services not rendered. The
service has since improved.
- There are many people residing at each house and this requires
council to increase collection times per week as well as adhering
to published timetables. When refuse is collected early in the
morning, most of the refuse is left behind and this results in
dumps on open areas.
There is inadequate
provision of council water in all areas like Glen Lorne, Ballantyne
and Greystone Park and they have gone without water for months or
years. Residents here continue to buy water (with no proof of inspection)
if they have storage facilities. Some residents are given water
by neighbours who have boreholes. Water for laundry and sanitation
has been from harvesting rain water but it will end as the rainy
season is coming to an end.
- Queues have been reduced at boreholes in Hatcliffe as the water
table has gone up and hand pumping is easier. Council water is
not readily available.
- Residents the community coordinator spoke to indicated that
they rely on community boreholes and wells, but council water
is mostly available.
- Mount Pleasant
- One resident, Mr Cleopas Francito uses borehole water but is
being charged for Harare council’s water, which he rarely
receives. Residents in this area have not received council water
for the past three years.
- Since residents
are using borehole water, council should test the water for contamination
at no cost. Residents are continually being charged fixed water
charges and water consumption charges when there is no water coming
out of the tap for long periods. The B.I.Q. system being used
by the City of Harare disadvantages residents as it charges even
when there is no water, and the monitors in the City Treasury
lack the expertise to discern these differences.
and Education Services
Officer (D.O) Mrs Mandoza is launching a campaign in which non-functioning
water meters are being replaced, pipes that normally burst are being
sealed and refuse is being removed. The HRT will join hands with
council to deliver quality services, and ensure that all dysfunctional
water meters are replaced through provision of factual information
are still to improve in some suburbs e.g. Budiriro and Hatcliffe.
In Hatcliffe, there are a lot of private schools and colleges which
charge residents too much money beyond the reach of the majority
parents who end up sending their children to schools far away. The
newly established suburbs do not have council schools and residents
are not happy with the sprouting colleges as they do not give quality
There is an
improvement in electricity supplies in all the areas being reviewed
but residents need to be educated on how to demand for this service
when there is a breakdown. Some three households experienced a breakdown
in power supplies and they had no idea how to get in touch with
ZESA until the Community Coordinator intervened and educated them
on how to go about it, and after about 28 hours electricity were
restored with an explanation from ZESA officials. Residents need
to understand where they need to report their faults and contact
the service provider in times of trouble.
The area around
Mount Pleasant Hall and the Council area are overgrown with grass
and council only started cutting grass last week. The area along
Lytham, Glen Hellen Road has overgrown grass. Grass cutting needs
to start in earnest. Unfortunately, the council has not recruited
casual labourers for this task. But the HRT expects the council
to be making plans to utilise the available manpower through careful
planning and phased grass cutting, involving the communities affected
to build collective responsibility towards their environment.
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Residents' Trust fact
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