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Residents reject Government's decision on ZESA disconnections
Combined Harare Residents Association (CHRA)
June 11, 2009

The Combined Harare Residents Association (CHRA) and the National Residents Associations Consultative Forum (NRACF) reject and will contest the decision by Government to authorize the Zimbabwe Electricity Supply Company (ZESA) to disconnect electricity over outstanding payments. This response by the Residents Associations is based on the fact that the electricity tariffs charged by ZESA are exorbitant while the bills that are being discharged to households by ZESA are unjustified; in the sense that they are either based on estimates or way above the consumption made.

CHRA and other Residents Associations have been inundated with calls from residents who cannot afford to pay ZESA bills because they are too high. Some of the bill statements that have been forwarded to CHRA by residents amount to as much US$265 (for low density areas) and others are within the range of US$40 to US$105 (in high density areas). It should be noted that more than 80% of the Harare populace is not employed and those who are employed have an average income of US$100 a month. How does the Government expect these people to survive if they have to part with more than half their salaries for electricity bills alone? We should also remember that residents have other priorities like sending their children to school, feeding them and pay bills for other services like water and municipal services. It defies logic to think that the Government, which is also paying its employees an allowance of US$100 a month, is encouraging ZESA holdings to coerce residents to pay unrealistic bills by effecting electricity disconnections.

The electricity bills that are being delivered to residents are all based on estimates because meter readings have not been carried out. We understand that this is the reason the Minister of Energy and Power Development had set up uniform charges of US$30 and US$40 for high-density and low density areas respectively. How then does ZESA come up with different estimates of electricity consumptions for each household? Not all residents in high-density areas have bill statements that indicate US$30 as the monthly electricity bill. Some residents in high density areas like Kuwadzana and Glen Norah are being charged as much as US$50 a month! This is in direct conflict with the figures that were pegged by the Minister and clear evidence that ZESA's billing system is warped to say the least. CHRA is not against bill payments by residents. We understand that residents have the responsibility to pay their bills so that they can also get quality social services but the bills are simply beyond their affordability and unjustified.

CHRA and the National Residents Associations Consultative Forum are doing the following as a direct response to the disconnections;

  • Meeting the Minister of Energy and the ZESA management over the issue.
  • Arrange and mobilize countrywide demonstrations to express the anger of the residents over this matter.
  • Petitioning the Government and ZESA over this matter.
  • Conducting litigation against the disconnections which are illegal.
  • Educating the residents on how to use electricity sparingly as well as how to read and interpret their electricity bills.
  • Encourage residents whose electricity has been disconnected to report to CHRA immediately.

Meanwhile CHRA and the National Residents Associations Consultative Forum would like to remind the Government it is leading an impoverished population and its decisions on service delivery must be pro-people and pro-poor. CHRA and the National Residents Associations Consultative Forum reaffirm their commitment in lobbying for democratic local governance as well as advocating for the provision of quality and affordable social services on a non partisan basis.

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