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New Constitution-making process - Index of articles
information service listener survey
Grace Mutandwa, Kubatana.net
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Read more about
the Constitutional information service here
This report describes
the Constitution information service run by Kubatana.net in April
and May 2010 using the Freedom Fone software platform, and shares
feedback from a survey of users of this service.
Freedom Fone is an open
source Interactive Voice Response (IVR) software platform currently
being developed by Kubatana. Freedom Fone helps organisations to
share audio information with their constituents by making it easy
to set up, update and manage voice menus.
The Constitution information
service ran in two phases, and was accessed by a total of 785 different
phone numbers. During April 2010, Kubatana invited members of the
general public to phone, text and email their questions about the
Constitution making process, to be answered by Constitutional Affairs
Minister Advocate Eric T. Matinenga. 171 callers phoned in during
this time, and 86 questions were submitted.
During May, Zimbabweans
were encouraged to phone in to listen to Matinenga's pre-recorded
answers to 20 selected questions. 626 Zimbabweans phoned in to listen
to this information.
surveyed about the service valued it because it provided them with
safe, anonymous access to information that has been difficult for
many Zimbabweans to access. However, many callers also reported
that the high cost of calls and poor network quality meant that
they limited their use of the service. In total, only 12 callers
who had phoned in during April with a question also phoned back
in May to hear the Minister's answers.
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